- If it's your first project with Contellio you're required to provide a payment method and you're charged upfront. In case of more specialised content (Animations, Explainer Videos, White Papers, Ebooks) we charge the set-up payment and after the project is delivered we charge the rest.
- Before we move on with the work we need information on your brand and design style you like. During the first order you can upload your brand identity documents directly through the app. Alternatively you can take a 3-step wizard that will ask you some design questions. This is required to start your project.
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